Ali Alam                                                                                               (647) 400-8194 Cell

alam.pmp@gmail.com                                                                  

PROFESSIONAL SUMMARY

 

·               More than Twelve years of Information Technology experience as a consultant in Design, Development and Implementation of Business Applications

·               Experience in major areas; Enterprise and Web Content Management Systems including Document Management / Records Management (Documentum suites), Adobe Digital Marketing Suite (AEM/CQ V5.5, 5.6 and 6), Compliance Management and Proprietary Content Management Tools (CIBC Bank)

·               Experience working with Enterprise Information Management / Master Data Management (MDM) / Data Warehouse Environment (DWE) and Business Intelligence (BI) tools

·               Experience working with Proprietary Loyalty Platforms (Endeavor) and (SmartButtons)

·               Experience working with Data Modelers to build a logical and physical model of the tables to store in the Enterprise Data Warehouse (EDW) 

·               Expertise on writing BRD’s, FSD’s, Business Cases, Use Cases and Training Manuals/User Guides

·               Expertise on different Software Life Cycle Methodologies such as SDLC, Waterfall, Agile, Spiral, etc.

·               Extensive experience in conducting Joint Requirement Planning (JRP) sessions, Joint Application Development (JAD) sessions with committee of SMEs, business groups and senior IT management

·               Experience with Object Oriented Analysis and Design techniques with UML using Use Cases, Flow Charts, Class Diagrams,  Sequence Diagrams, Activity Diagrams and State Transition Diagrams

·               Experience working with Axure (V6.5) for annotation of the wireframes

·               Reporting and presentation of key components and milestones to Top Management

·               Exceptional ability to quickly master and apply new concepts, excellent communication skills and willingness to work on 24x7 support teams

EDUCATION AND TRAINING:

DeVry University, North Brunswick, NJ, USA                                                December 2003- October 2006

Bachelor of Science in Business Administration / Information System

 

Mercer County Community College, Trenton, NJ, USA                               January 1998- May 2003

Associates in Applied Science in Aviation Management / Aviation Flight Technology

 

Diploma in Computer Networking Technology                                                          January 2001-Feb 2002     

 

Trained Business Analyst Professional (CBAP)                                             Member of the IIBA since 2011

 

TECHNICAL SKILLS:

Data Warehousing Tools: Informatica and IBM; Master Data Management (MDM) / Data Warehousing (DWE) / Business Intelligence (BI) tools, Adastra – MicroStrategy, Netteza (IBM) 

Enterprise and Web Content Management Systems: Documentum Suite of Products V 5.2.5/5.3 (Document and Records Management Systems), Adobe Digital Marketing Suite (AEM / CQ V5.5, 5.6 and 6), Proprietary Content Management Tools (CIBC Bank)

Operating Systems: Windows NT/ 2000/ XP/ 2003 / 2007 and 8

Software: Microsoft Office Suite (Word, Excel, Access, Power Point, and Outlook) MS Project, MS Visio, Hummingbird BI tool, Teradata SQL Assistant tool

Languages:  Java, HTML, XML, Java Script and Sightly

Web Server/Databases: Oracle, SQL Server, Teradata, Apache Tom Cat

Testing Tools: Quick Test Pro, WinRunner, LoadRunner, HPQC, HP Application Lifecycle Management Tool

Software Life Cycle Methodologies: Waterfall, Agile (Scrum), Open Agile, Spiral, Project Management Framework (PMF) and Enterprise Delivery Framework (EDF)

Other Applications:  Axure (V6.5) for annotation of the wireframes, UML, SharePoint, Confluence, JIRA, Proprietary Loyalty Platforms (Endeavor) and (SmartButtons), Proprietary Call Center CRM Application, Adobe Dreamweaver CS6, Tortoise SVN, Araxis Merge, Beyond Compare, SnagIt and FreeMind

PROFESSIONAL EXPERIENCE

 

CIBC Bank             April’ 2014 to April’ 2015

Toronto, Ontario, Canada

Title: AEM / CQ5 Consultant (Enterprise Web Content Management Environment)

 

Responsibilities:

 

·   Involved in gathering, analyzing, & validating business requirements for migrating / redesign bank’s web site which would be managed using new Web content management system; AEM (CQ V6.0)

·   Liaison between business, technical teams and other stakeholders to identify business processes, systems, and product requirements to the 3^rd party solution provider 

·   Developed technical requirements through client/consumer interviews, document analysis, requirements workshops, business process reviews, use cases, scenarios, task and workflow analysis

·   Analyzed AEM (CQ V6.0) features & limitations in detail to come up with better implementation solutions which met the business requirements

·   Influenced decision makers on the need for either employing out of the box AEM (CQ) features or provide customized solutions depending on the business requirements

·   Involved and conducted JAD sessions for the purpose of requirements clarification

·   Involved writing training / user guides for the new system

·   Involved working with UX team to come up new UID’s and Wireframing of the Webpages

·   Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance

·   Reviewed FSD and TDD with business and 3^rd party solution provider based on the requirements

·   Performed GAP Analysis for new functionality requirements and prioritize them based on the business needs   

·   Worked with architecture related activities changes in current infrastructure with HP hosted VM solutions

·   Trained content Authors/Producers on navigating AEM (CQ) site admin console, Assets (DAM) console, component usage, authoring of different types of web content e.g. targeted content, reusable partial content etc.

·   Trained content support team on administration tasks like workflow management, user management and content support activities on AEM (CQ)

·   Worked closely with QA team to facilitate testing  in QA environments ensuring complete test coverage based on the Functional requirements

·   Acted as an adviser to the other BA’s involved in the migration of the current website (CIBC.com)

·   Worked with project management to identify and manage scope and reviewed final solution to ensure business requirements is met based on scope

·   Ensured there is an up-to-date documentation on the product

·   Worked with responsive and adaptive design concepts and best practices

·   Conducts research to ensure the position and products of our key competitors are understood

·   Worked within the content team to know the functionality of the Proprietary Content Management Tool

·   Worked with the daily content publishing and performed project related tasks

·   Published and promoted content for CIBC.com, OLB, VISA, targeted offers (TOO), Mobile targeted offers (MTO), Webforms and CIBC Insurance

·   Managed and preformed PC Financial web site and updated content on weekly basis

·   Provides support for ad hoc special projects and other work as required 

 

 

 

AIMIA Inspiring Loyalty                                                                                        July’ 2013 to Feb’ 2014

Mississauga, Ontario, Canada 

Title: AEM / CQ5 Consultant (Loyalty Platform / Call Center CRM Systems Environment / Enterprise Web Content Management Environment  )

 

Responsibilities:

·   Responsible for translating business needs; objectives into business and technical requirements creating detailed BRD

·   Responsible for writing a Proposed Solution Document based on the client requirements

·   Responsible working with program managers, senior project managers and business units to solicit business values, pain points through interviews and  workshops

·   Worked extensively with UK base product team for Proprietary Loyalty Platform (Endeavor)

·   Worked with new product acquired by the company in July 2013 Proprietary Loyalty Platform SmartButtons

·   Trained by Product team  for Proprietary Loyalty Platform (configuration training, Author training, publisher training and admin training)

·   Worked with Call Center Proprietary CRM systems for the enhancements and new look and feel of the web portal

·   Documented and provide training materials for technical operational areas

·   Responsible for demoing the product to internal teams and outside prospective clients

·   Responsible for configuring and training the internal teams

·   Worked with company clients; Avis-Budget Group, TEULS, SAQ and MGM Resorts International

·   Involved and conducted JAD sessions for the purpose of requirements gathering

·   Documented Use Cases based on Business Process Models (current state to future state)

·   Proactively communicate and collaborate with external and internal users to analyze information needs; functional and nonfunctional requirements

·   Performed GAP Analysis for new functionality requirements and prioritize them based on the business needs

·   Worked with Open Agile Methodology

·   Experience documenting the requirements for integrating with social sites (Facebook, Twitter, LinkedIn, etc.)

·   Experience working with Mobile Apps, OS and browsers needed to integrate with  Proprietary Loyalty Platform (Endeavor) and SmartButtons

·   Responsible for interacting with developers (off-shore UK) to explain proposed changes and understand the system requirements to handle these changes

·   Prepared and updated Platform and Program Configuration Documents for the team

·   Prepared Data mapping documents for new tables to be created

·   Analyzed the current Loyalty Management systems for the future interaction with the Adobe (CQ5.6) and other systems

·   Acted as an adviser to the other BA’s involved developing a new website for the company

·   Involved with other BA’s to define and Wireframing of the Webpages

·   Interacted with subject matter experts to identify business system needs, evaluate solutions for business problems and propose alternate methods to increase efficiency by doing UI prototyping

 

 

Farm Credit Canada (FCC) (Government of Canada)                               October’ 2012 to May’ 2013

Regina, Saskatchewan, Canada 

Title: AEM / CQ5 Consultant (Enterprise Web Content Management Environment)

 

Responsibilities:

·   Translated the business wants, needs; requirements and objectives into business and technical requirements creating detailed BRD; functional and nonfunctional requirements

·   Responsible working with program managers, senior project managers and business units to solicit business values, pain points, and requirements through interviews, and UX workshops

·   Analyzed and document information system requirements and the corresponding impact on business processes

·   Interacted with subject matter experts to identify business system needs, evaluate solutions for business problems and propose alternate methods to increase efficiency by doing UI prototyping , data flow modeling

·   Performed GAP Analysis for new functionality requirements and prioritize them based on the business needs

·   Worked with Agile (Scrum) Methodology

·   Documented the requirements with social sites (Facebook, Twitter, LinkedIn, etc) and for  mobile apps such as OS and browsers needed to integrate with Adobe 

·   Analyzed content and identify content types and their schemas by working with content management team

·   Understood configuration methods working with CQ5 Web Content Management system

·   Involved and conducted JAD sessions for the purpose of requirements gathering

·   Documented Use Cases based on Business Process Models (current state to future state)

·   Participated in creating architecture diagrams and systems documentation that can be understood and used by business users and IT  team members

·   Worked with Axure software for annotation of the new website pages (wireframes)

·   Trained by Adobe on CQ5 Web Content Management software (developer training, Author training, publisher training and admin training)

·   Analyzed the current document management systems for the future interaction with the CQ5

 

 

Federated Co-Operatives Limited (CO-OP)                                            April’ 2012 to September’ 2012

Saskatoon, Saskatchewan, Canada

Title: Senior Business Analyst / Project Lead (Data Warehouse Environment)

 

Responsibilities:

·   Interviewed business users and various customer groups for purposes of requirements gathering

·   Worked with business units, business users to understand the business requirements and participate in discussions with technology team for a new solution

·   Conducted surveys to find the reporting needs from all business units

·   Documented Use Cases based on Business Process Models (current state to future state)

·   Facilitated vendor meetings with all business units to gather requirements and to evaluate venders to demonstrate the value of Master Data Management (MDM) / Data Warehousing (DWE) and Business Intelligence (BI) tools

·   Involved in the selection process with Upper Management to select a vendor for Master Data Management (MDM) / Data Warehousing (DWE) and Business Intelligence (BI) tools

·   Translated the business wants, needs; requirements and objectives into business and technical requirements creating detailed BRD

·   Responsible for creating Mapping Documents for a Data Model to be created

·   Experience working with Point of Sale (POS) transitional data

·   Experience working with different source systems and different file types; Mainframe ADABAS, Flat Files, VSAM, CSV, Binary Files and Text Files

·   Conducted site surveys for the Data Warehouse appliance (Hardware)  installation into the data center

·   Evaluated Informatica ETL tools (Power Center) and other data integration tools with the team

·   Evaluated Netezzta (IBM) Data Warehousing appliance tools (proprietary database) and other data integration tools for the different source systems with the internal team

·   Evaluated information system security methods and leading practices

·   Knowledge and working experience with Saskatchewan information privacy laws and privacy impact assessment processes

·   Experience working with high level and detailed PIA documents.

 

Royal Bank of Canada (RBC)                                                                       January’ 2011 – March’ 2012

Toronto, Ontario, Canada

Title:  Business Systems Analyst / Project Lead (Data Warehouse Environment)

 

Responsibilities:

·   Worked with business analysts, business users to understand the business requirements and participate in discussions with technology team for solution

·   Worked with data architects and other technology team members to understand source systems, to document the technical findings, create process flows diagrams and data flows diagrams

·   Experience writing System Requirement Specification documents (SRS) by analyzing and clarifying Business Requirement Documents (BRD)

·   Experienced creating a Mapping Document for a Data Model to be created

·   Experienced working with Data Modeler to build a logical and physical model of the tables to store a data in the Enterprise Data Warehouse (EDW)

·   Co-ordinate the project by arranging project meetings, following up on issues and sign-offs, producing status documentation, meeting minutes and informing team members of decisions made

·   Communicated and collaborated with external and internal users to analyze information needs and functional and nonfunctional requirements

·   Documented reports requirements to support data analysis needs of business users including both ad-hoc and pre-defined reports using data from the data warehouse

·   Help establish data quality practice and be spokesperson for data quality

·   Experience working with VISA and MASTER CARD transitional data

·   Experience working with lot of different sources such as TSYS, RBIS, TIS, and CASPER etc.

·   Experience working with Hummingbird BI Query Models

·  Experience working with HPQC to test and login defects

·   Experience working with Data Dictionaries; to update the Data Marts within the Data warehouse to reflect the changes

·   Experience writing a communication plan to let know all users for the changes in the Data Marts

·   Experience writing SQL queries by using Teradata SQL Assistant tool

·   Able to do Post Implementation Verification (PIV); to check the changes in Production and test environment

·   Knowledge and working experience with Ontario information privacy laws and privacy impact assessment processes (PIA)

 

 

Mubadala                                                                                                        August’ 2010 – January’ 2011

United Arab Emirates (Abu Dhabi)                       

Title: Business Analyst / Project Lead (Enterprise Content Management Analyst)

 

Responsibilities:

·   Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders

·   Reviewed and understand business requirement documents (BRD) to identify requirements gaps by liaison between the business and the development team

·   Documented system requirement specification (SRS), and data flow documents by analyzing and clarifying Business Requirement Document (BRD)

·   Delegated tasks and responsibilities to other junior Analysts

·   Conducted project post mortems and create recommendations report in order to identify successful and unsuccessful project elements

·   Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion

·   Provided training on document control processes and procedures for internal staff and external resources (vendors, sub-contractors, clients) as required

·   Other tasks, duties and responsibilities as required

 

 

Areva Corp Lynchburg, VA, USA                                                                 March’ 2008 – January’2009

Mississauga, ON, Canada                                                                               April’ 2009 – June ’2010

Title: Business Systems Analyst / Enterprise Content Management Analyst

 

Responsibilities:

·   Analyzed and document information system requirements and the corresponding impact on business processes

·   Interacted with subject matter experts to identify business system needs, evaluate solutions for business problems and propose alternate methods to increase efficiency

·   Performed GAP Analysis for new functionality requirements and prioritize them based on the business needs

·   Reviewed customer requests and business requirements to ensure completeness and compatibility with existing functionality

·   Responsible for interacting with the developers to explain the proposed changes and understand the system requirements to handle these changes

·   Worked with the business users and developers to determine the high-risk functionalities

·   Analyzed the content  and identify content types and their schemas

·   Responsible for Creating new Repositories, Adding Users, Creating Cabinets, Creating Folders

·   Responsible for creating workflows using workflow manager

·   Responsible for attaching documents to the workflows and making sure the proper routing of the documents

·   Liaise with the business unit in a client servicing capacity

·   Trained business users on content editing and provide post deployment support

·   Involved in the periodically held JAD sessions for the purpose of project updates

·   Coordinated status meetings and walkthroughs with the business users, developers and quality control teams to ensure steady progress and adherence to project milestones

 

 

American International Group (AIG)                                                      July’2007 – Dec’ 2007

Wilmington, Delaware, USA

Title: Business Systems Analyst / Enterprise Content Management Analyst

 

Responsibilities:

·   Interviewed business users and various customer groups for purposes of requirements gathering

·   Translated the business wants, needs, requirements, and objectives into business and technical requirements creating detailed BRD and FRS documents

·   Using technical knowledge in Documentum prepared a Design & System Specification Document for the developers and the team

·   Documented Integrating requirements to ensure the business objectives are met

·   Prepared a required Documentum security Document for the team

·   Prepared a required Documentum Deployment Process for the team going into production

·   Liaison between business users and system developers

·   Created and Installed DocApp applications using Application Builder and DocApp Installer

·   Involved in day to day maintenance activities and troubleshooting of user applications 

·   Actively involved in UAT testing, Load and performance testing using LoadRunner

·   Involved in writing user manuals according to the client needs

·   Trained users and provide technical documentation

 

 

American Express                                            Dec’ 2006 – June’ 2007

Princeton, New Jersey, USA

Title: Business Systems Analyst / Enterprise Content Management Analyst

 

Responsibilities:

·   Analyzed the business requirement gathered and prepared the corresponding technical solution and design documents for the new system

·   Installed and configured various Documentum products such as, Documentum Content Server, Documentum Application Builder, Documentum Administrator and Documentum Webtop

·   Studied the functional requirements to determine the custom access control lists and access control list templates to be created

·   Used Documentum Application Builder to define the display configuration for the various custom object types created for the application

·   Involved in creating and maintaining Groups, Roles, Users, ACL, Custom Object and DocApp

·   Documented customized Login, Logout, Check In, Check Out, Creating Cabinets, Creating Folders, and Menu customizations

·   Analyzed the functional requirements to design and develop the required custom workflow templates and lifecycles

 

 

DTE Energy                                                                                                                                     Apr’ 05 – Nov’ 06

Detroit, Michigan, USA

Title:  Business Analyst / Enterprise Content Management Analyst

 

Responsibilities:

·   Played an integral technical role as part of the business requirements gathering team to help the business analyst effectively convert the functional requirements into technical requirements

·   Documented and tested the mechanism for the incremental ingestion of new user content into these environments without affecting the existing data

·   Created new Users, Groups, Roles, ACL using Documentum Administrator  (DA)

·   Created DocApp using Documentum Application Builder as per department requirement

·  Documented the Folder structure, User Privileges and Doc Types

·  Created custom workflow and lifecycles

·  Documented Documentum methods using DFC, these methods were used as workflow methods as well as lifecycle post processing duties

·  Trained business users

·  Performed system Administration duties

·   Documented Integration requirements to ensure the business objectives are met

·   Responsible for Creating new Repositories, Adding Users, Creating Cabinets, Creating Folders, Permissions Sets

 

 

BMW                                                                          Nov’ 04 – Mar’ 05

Woodcliff Lake, New Jersey, USA

Title: Business Systems Analyst / Enterprise Content Management Analyst

 

Responsibilities:

·   Interacted with managers for collecting the requirements and converting these business requirements into Functional requirements

·   Involved in documenting Business Processes

·   Designed Content architecture, identifying user types, groups and Access Control Lists (ACL)

·   Performed day to day functions such as creating/deleting users, groups

·   Prepared the system documentation and user manuals

 

Citibank                                                                                                                               Jun’ 04 – Oct’ 04

Baltimore, Maryland, USA

Title: Business Analyst

 

Responsibilities:

·   Interviewed business users and various customer groups for purposes of requirements gathering

·   Involved in develop flowcharts, use case diagrams, and logical diagrams

·   Involved creating new testing workflows, lifecycles using workflow Manager5.2.5 SP1

·   Involved in writing business cases according to the business plan

·   Documented and delivered Functional Specification Document to the project team

·   Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans and conducted project related presentations

 

 

Huntington Bank                                                                                                                 Nov’ 02- May’ 04             

Newark, New Jersey, USA                                                                        

Title: Business Analyst

 

  Responsibilities:

·   Obtained detailed knowledge of the business process being followed in the project environment

·   Extracted business requirements from the end users and created detailed client request documents to be used for design and development purposes.

·   Integrated functionality for multiple components for achieving the ability to send and receive currency/ cash via various EFT (electronic funds transfer) systems e.g. ACH

·   Developed and supported requirements for service flow of corporate actions response, Currency, Free Movement, Mutual Fund Order and Execution, non-financial transactions and trading operational processing

·   Designed and developed use cases and UML models using Microsoft Visio

 

 

 

References: Available on request.